Special Orders


Ordering OEM Parts from our web site constitutes a SPECIAL ORDER if the item(s) is not in stock at our location.  The part(s) will be ordered from the vendors warehouse to fulfill your order, and once the parts have been ordered the order cannot be cancelled with vendor without incurring a restocking fee of 30%.  If items you order are not immediately available in the vendors warehouse, we will notify you of the backorder condition and estimated availability date (if one is provided by vendor) and will give you the option to proceed placing the items on Special Order, or have the order cancelled before it is placed with vendor so there is no restock fee applied.  If you would like to be assured of the stock status of the item BEFORE placing your order please contact us and we will be happy to check for you.  Once you've placed the order, and we've ordered the parts from vendor on your behalf, this is a SPECIAL ORDER and you will be charged a 30% restocking fee if you cancel the order.  Any shipping ESTIMATES we provide on Special Parts orders are ESTIMATES only based upon the best available information we have at the time, but since we can be dealing with imported products shipped from other countries the dates are not guaranteed.  We will not cancel and refund your order without a restocking fee simply because the shipping is taking longer than you would like it to, we have very little control of the situation with incoming international shipments so we cannot guarantee shipping dates for anything that is not physically sitting in our store. 

Returns / Exchanges


Our policy lasts 30 days from receipt of your product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Special order parts (including OEM parts) are eligible for refund with a 30% Restocking Fee applied.  Special order parts are defined as parts which we do not normally STOCK in our store, which we are ordering from the manufacturer or vendor on your behalf to fill your order.  We are charged a restocking fee when we return these parts to the manufacturer and we will pass that fee along to you if you ordered the parts and then return them.  Please be sure of what you are ordering and ask us any questions BEFORE placing the order if you're not sure you are ordering the correct item(s).

To be eligible for a return, your item must be unused/unmounted/uninstalled/unworn and in the same condition that you received it. It must also be in the original packaging.

Certain items are exempt from being returned

* ALL Electronic products - Generally any parts that have wires attached to them are considered "electronic"

To complete your return, you must obtain an RMA# from us PRIOR to returning your items, and the RMA# must be written on the outside of the package when it is returned. You must also include a copy of your original sales receipt inside the box.

To return your product, you should mail your product to: Superbike Corse 23011 Moulton Parkway Suite B-7 Laguna Hills, Ca 92653

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund,  please contact us at Sales@superbike corse.com

Sale items (if applicable) 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but certain sale items which are not discontinued, may be exchanged for an alternate item. Discontinued and closeout items are not eligible for refund.

Exchanges (if applicable) 


We only replace items if they are defective. If you need to exchange it for the same item, send us an email at Sales@superbikecorse.com to obtain an RMA#.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.